FAQ

Frequently Asked Question
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FAQ

Captained Trips (we provide the captain)
  • We can add one of our certified captains to your booking for a small additional fee
  • They know the lake well and can show you the fun places (beaches, party cove, bridges, marinas, the damn, beautiful lakefront houses)
  • It takes the stress out of your lake day, removes the worry of damaging the vessel and costing you your damage deposit
Rental Trips (we do not provide the captain)
  • For all rentals without one of our captains, individuals must be 25 or older (must show ID)
  • If the captain was born after September 1993, he or she must provide proof of a valid boater safety course
  • Must have boating experience to drive the vessel yourself
  • No beaching boats or going to marinas; we have trackers on all of our boats to keep tabs
Payment Methods
  • We can charge your credit/debit card, however there is a 3% fee
  • Cash or Zelle is preferred, but we have our business account linked to Venmo and Cashapp as well as many customers find these more convenient
Water Toys
  • Must request lillipad (floating matt)/wakeboard/tubes at the time of booking or well in advance for a small additional fee, If you request on the day of there are no guarantees that there will be one available
What to bring
  • Food, drinks and alcohol are all welcome on board (Alcohol is permitted for individuals 21 and older)
  • No smoking of any kind is allowed
  • A cooler will be provided on all pontoons and party boats, please note that we do not provide the ice at the moment so please bring your own
Safety
  • Life vests for everyone on board are included
  • If there are too many coolers on board or the total weight limit seems to be exceeded we reserve the right to cancel the trip or remove adequate weight from the boat to ensure the safety of all passengers
  • If someone throws up due to alcohol consumption on the vessel, there will be a $150 cleaning fee and the trip will be terminated for safety precautions with no refund
  • Children 13 and under must wear life vests at all times – please inform us of how many children 13 and under there will be to ensure we have enough life vests for them, per Texas law they must wear life vests at all times, we prefer you bring your own children’s life vests to ensure they fit the child properly
  • No glass allowed, aluminum cans or plastic only
  • For rental trips we will explain where all the safety gear is located (life vests, fire extinguisher, PFD throwable, horn, etc..)
Inclimate Weather
  • If there is a storm (thunder/lightning/heavy rain), then we will cancel for safety precautions and reschedule for a future date within the same summer
  • We do not offer refunds in the event of cancellation due to weather, only reschedules for any available time within the same summer.
  • We do not cancel trips the day before for potential bad weather, we wait until the morning of or up to 3 hours before the trip to make any final determinations.
  • We do not cancel trips for overcast conditions or spotty light rain. If there is a storm (thunder/lightning/heavy rain), then we will cancel for safety precautions and reschedule for a future date within the same summer
  • Our management will make clients aware if rescheduling is necessary on the evening prior to a scheduled trip, or up to 3 hours before the trip depending on the weather conditions.
  • If a storm begins during your trip we will refund the portion of the trip that was canceled.
Location
  • We are Located at Lake Lewisville
  • We will consider lakes other than Lake Lewisville depending on how busy we are. Weekdays are best for these situations
Additional
  • If you cancel more than 3 weeks prior to the booking, you will be issued a full refund, after those 3 weeks, there will not be any refunds – we do not offer refunds in the event of cancellation due to weather
  • Please arrive 15-20 minutes early to get unloaded and sign a few waivers
  • There is a small fee to park your car at our location
  • Dogs may be allowed depending on a few variables

Read our reviews!

Jennifer Gray
Jennifer Gray
02:52 15 Aug 23
Great boat ride with Captain Jill! I highly recommend. Our family enjoyed tubing and the slide! Justin is great at... helping get reservations and communicationread more
Animesh Subedi
Animesh Subedi
02:17 03 Aug 23
We are glad that DFW boat charters and rental exist. We got the ski boat and the kids enjoyed themselves a lot. Captain... Jill was very professional and very fun to ride along with. Thank you for the great experience!!read more
David Kossia
David Kossia
21:36 15 Jul 23
Daniel Ramirez
Daniel Ramirez
20:42 15 Jul 23
Professional scammers. Cancelled last second due to ‘weather’, even though other boats were going out fine and there... was no inclement weather. They resolved this by rescheduling for another day, some of us having to fly or take a road trip back to DFW again. The second time they double booked us, not telling us until we were AT THE DOCK, and gave the other group priority even though they had already rescheduled us once before. Wasted money, time, and energy, no consideration for their clients and unapologetically unprofessional. Would not trust them with my money.read more
ERICA DIME
ERICA DIME
12:53 15 Jul 23
Gave my son a birthday party and this was the best party ever for him. But, we couldn’t have done with our our captain... “RICH” omg!! He was perfect! Rich gave us a nice smooth ride, he gave us the rules to follow, he often jumped in the water with us and when one of my boys made a mistake like jumped to the mat when he wasn’t supposed to that RICH wasn’t all and mad disrespectful about it but he did say something and reminded him you’re not supposed to do that and it didn’t happen again. We will return! All of my friends and son friends want to do it agin and WE WILL! Thank you rich!read more
Hannah Clayton
Hannah Clayton
03:16 05 Jul 23
Captain Bob!! Literally have nothing but good things to say about him and this company! Super easy to book and really... nice people to talk with. Bob did an amazing job with our rowdy crew- he allowed us to have our fun while also keeping everyone in line. Would 100% book with this crew again! Thank you so much for a memorable holiday weekend!read more
mollie L
mollie L
18:27 04 Jul 23
We booked the best afternoon ride our family has ever taken with DFWBC&R! We are already planning our next boat outing... with them. Our driver/captain was a lovely women named Jill and we absolutely adored her. The sweetest addition to our family night and we hope to book her again! Great option for a safe and fun outing.read more
Viji Kalidas
Viji Kalidas
15:32 07 May 23
We had a memorable great experience on the boat ride. Captain Evan was simply awesome! He picked us up and dropped us... off on time, felt very safe, answered all our questions, and put up with us with our music 😛 Thoroughly enjoyed every bit of the ride, in fact the boat ride was one of the coolest thing we did during our visit to Dallas.read more
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